Contact Information
Contact Information
Welcome to Milod. We value our customers and are committed to providing transparent, efficient, and professional support. If you have any inquiries regarding our products, orders, shipping, or returns, please do not hesitate to contact our customer operations team through the official channels listed below:
Legal Entity Name: PACIFIC ADVISORY GROUP PTY LTD.
Australian Company Number (ACN): 697 500 173
Australian Business Number (ABN): 18 697 500 173
Corporate Headquarters Address: Level 35, One International Towers, 100 Barangaroo Ave, BARANGAROO, NSW, 2000, Australia
Official Customer Support Email: care@milod.shop
Customer Service Telephone: +61 (485) 989610
Store Name: Milod
Official Website URL: www.milod.shop
Customer Support Hours:
Our dedicated support team is available during the following hours to assist you with order processing, tracking details, and post-purchase inquiries:
- Monday to Friday: 9:00 AM – 6:00 PM (AEST / GMT+10)
- Saturday and Sunday: Closed (Inquiries received over the weekend will be prioritized and resolved sequentially on the following business day).
Communication Timeline & Commitment:
- We commit to responding to all customer service requests submitted via email within 24 to 48 hours (excluding weekends and statutory public holidays).
- To expedite resolution, please ensure your email includes your official Shopify Order Number (e.g., #MILOD1001) alongside the full name used during checkout.
- All support interactions are handled by our human operations panel to ensure strict compliance with United States consumer protection standards.